“Egon & Laura have definitely raised the bar on the level of support that we now receive and would expect from any future brokers. Several of our employees have personally told me that they are impressed with the amount of time Laura has spent helping them with claims and answering general questions.
Egon & Laura are always well prepared for our meetings and are extremely personable. Personally, I can’t believe how quickly Laura responds to my requests. She truly makes me feel like I am her most valued customer and has offered on several occasions to handle various tasks for me (who does that?).
Plus, Laura always follows up on questions/requests and sees them through to completion which is the epitome of exceptional customer service (in my opinion). ”
Lisa Dempsey, Office Manager, Chi Corporation